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FREQUENTLY ASKED QUESTIONS

Does everyone need a waiver?

 Yes. Everyone entering the gym will need to have a waiver, including people who are only belaying or spectating.

All minors must have a waiver completed by their parent or legal guardian.

Are rentals included with admission?

No, rentals are not included in the price of admission. Here’s our rental pricing breakdown:

  • Harness rental $5/person.
  • Shoe rental $6/person.
  • Harness & Shoe Combo rental $8/person.
What are the rules for top rope belaying?

All participants 12 years and older can get Top Rope belay certified to belay for other participants who are also 12 years of age or older.

Participants under the age of 12 must be belayed by someone who is 18 years or older.

Participants wanting to belay must be certified by a Quarry staff member before belaying.

Do I have to pay if I'm only belaying?

There is no charge to get Top Rope Belay certified.

If a belayer does not have their own harness, they will need to rent a harness to belay with.

Does The Quarry provide belayers?

We do not. You will need to bring someone with you to belay or you could boulder instead.

We will teach and certify your friend to belay, no prior experience is necessary.

Do you have auto belays?

We do not. When our gym was built, auto belay technology did not exist yet, so the gym was not designed to accommodate auto belay systems.

How long can I climb for?

When you pay for admission you are purchasing an all-day pass. You are welcome to leave and come back the same day; before you leave, let our desk staff know that you will be returning.

Equipment rentals are also good for the full day of climbing.

Do I need to make a reservation?

No. We only require reservations for groups of 10 or more people. Visit our Groups page for more info about groups.

Do I have to wear climbing shoes?

No. We strongly recommend climbing shoes for the best experience but any closed-toe shoes are acceptable.

Sandals and Barefoot climbing are not permitted.  

What is The Quarry's dress code?

Quarry Dress Code:

  • Shirts are required to be worn at all times (a modest sports bra is okay).
  • We hope this is a given, but some form of bottoms: shorts, pants, leggings, are required.
  • Closed toe shoes must be worn on the wall, climbing barefoot or in sandals is not permitted.
  • If you have long hair, we strongly recommend putting it up for safety and convenience.

We recommend wearing comfortable, flexible clothing for the best experience.

What types of climbing do you offer?

We offer Top rope, Lead, Bouldering, and 6 crack climbs.

Our route setters put up new climbs on a weekly basis to ensure that climbing stays fun and fresh for everyone.

How do I get Lead Certified?

To get Lead Certified, you can sign up to take our Learn to Lead class or if you know how to lead climb and belay you can test out of the class.
To test out of our Learn to Lead class, you must:

  • Pass a verbal exam on Lead safety and terminology.
  • Demonstrate proper belaying technique.
  • Redpoint a 5.10a without any mistakes.
  • Pay a $5 lead test fee.
  • Bring your own rope and a climbing partner who is already Lead Certified or planning to certify with you.
  • Lead belayers must be 14 yrs or older to get certified.
    • Customers may get Lead Climb certified at any age. Participants under 14 yrs old must be Lead belayed by their Lead Certified Parent.

Lead certification will be awarded at the discretion of our staff.
To test out of our lead class you must certify with a Quarry Staff member, visit our front desk for more info.

Memberships FAQ

Visit our Membership Page for pricing and purchasing info.

What's included with a membership?

Access to the gym any time we're open.

Free yoga class admission.

One monthly guest pass per paying member.*

Discounts on Quarry competitions and events.

Note: These perks may be subject to change or may be revoked at The Quarry's discretion.

* Member must be present to redeem. Members get one guest pass per calendar month. Guest passes do not roll over.

Who can be on a family membership?

Family Memberships consist of spouses and children under 18.

Roommates, friends, cousins, adult siblings/children are not eligible for a family membership.

To convert your membership to a family membership, visit our front desk. 
Proof of residence may be required.

How do I cancel my membership?

To cancel your membership, you must submit a cancellation form.

In order to take effect on the next billing date (the 15th of the month), Cancellation Request Forms must be submitted:

  • In the gym before close on the 10th day of the month.

Or

  • Online before 10 pm on the 14th day of the month.

For example, a Cancellation Request Form received on May 10th will take effect on May 15th.

 

Is there a fee to cancel my membership?

There are no cancellation fees. If you have a past-due account balance, you will need to pay that first.

Be sure to submit a cancellation form in the gym or online before the deadline.

Only leaving for a short time?
You may want to consider freezing your account instead.
If you freeze your account, you won't have to pay a new enrollment fee when you return.

Memberships can only be frozen once per calendar year but can remain frozen for as many consecutive months as you'd like. While frozen, you will be charged $5+tax/mos. ($10+tax/mos. for family memberships).

How do I freeze my membership?

To freeze your membership, you will need to submit a freeze form in the gym or online before the deadline.
Freeze fees are $5/month for a Student or Individual membership and $10/month for a Family membership.
Memberships may only be frozen once per calendar year, but for as long as you want consecutively (.e.g frozen for March, April, May).

Are rentals included with a membership?

No, rentals are not included with a membership.

Ideally, if you are planning to climb frequently, you will want to purchase your own harness, shoes, etc. that fit you specifically.
Mountainworks, the climbing shop next door to us, often sells discounted packages on equipment to Quarry Members.
Please refer to them for current offerings

What is prorating?

We bill EFT (monthly) memberships on the 15th of each month. Prorating means that if you come in to sign up for a membership on any other day of the billing cycle, we will only charge you for the remaining days of that billing cycle—not the entire cycle's dues.

Example: If you purchase a membership on October 1st, we will only be charging you for half of the billing cycle. This means that if your normal monthly dues are $100/mos, we would only be charging you $50 in prorated dues. On the next billing date, your full monthly dues of $100 will begin billing automatically. 

How do guest passes work?

As a perk for our members, we give each paying member 1 guest pass per calendar month.*

  • Guest passes reset on the 1st of each calendar month.
  • Guest passes do not roll over or accrue.
  • Members must be present to use their guest pass and stay to climb with their guest.
  • Free members on Family Memberships do not get a monthly guest pass.

To redeem your guest pass, bring your guest to our front desk and ask to use your guest pass. All first-time visitors will need to complete a waiver. Save time and complete one online!

*Guest passes are a perk, not a contractual obligation. The Quarry and its staff retain the right to revoke guest pass privileges at any time. 

Group FAQ

How do I make a reservation?
To make a reservation, please see the group reservation section of our website.

We require the following information to make a reservation:

  • The time your group will arrive.
  • Number of people in the group (rough estimate).
  • Payment information for a deposit.
  • Valid email address for contact and receipt purposes.
Does everyone need a waiver?

Yes. Everyone entering the gym will need to have a waiver, including people who are only belaying or spectating.

All minors must have a waiver completed by their parent or legal guardian.

When you make a group reservation, we will email you a specific waiver link for your group. If you send that exact link to all participants, it will show you who in your group has completed a waiver. Waivers completed via a different method will not be shown in your email.

What are the rules for belaying?

All participants 12yrs and older can get Top Rope belay certified to belay for other participants who are also 12yrs of age or older.

Participants under the age of 12 must be belayed by someone who is 18yrs or older.

Participants wanting to belay must be certified by a Quarry staff member before belaying.

Do I have to pay if I'm only going to belay?

There is no charge to get Top Rope Belay certified.

If a belayer does not have their own harness, they will need to rent a harness to belay with.

Are rentals included with the group rate?

No, rentals are not included with group rates. Here’s our rental pricing breakdown:

  • Harness rental $5/person.
  • Shoe rental $6/person.
  • Harness/Shoe Combo rental $8/person.
How long can our group stay for?

You are welcome to stay for as long as you’d like.

Note: after making a reservation, you should receive an email confirmation from our staff; the email gives a default end time, please ignore that default end time.

Do I need to make a reservation?

To qualify for our group rates, you must make a reservation.
Reservations help us ensure that we are properly staffed to accommodate your group and give your group priority over other guests.

To make a reservation, see our reservation guide.

Why do you require a deposit to book a group?

Often we have to schedule additional staff to help accommodate groups. Deposits help us to plan accordingly, and give your group priority over other customers coming into the gym.

Typically, we charge a $50 deposit for groups of 10–20 people and a $100 deposit for groups of 20+ people.
Your deposit will be credited back towards your purchase when your group arrives.

Can we reserve the entire gym?

No. In fairness to our members, we like to keep the gym accessible to them at all times when we are open.
If your group requires special attention, please contact us and we’ll try our best to accommodate you (801) 418-0266.

How do I cancel a group reservation?

To cancel or change the date of a group reservation, please give us a call (801) 418-0266.

Please note: deposits are not refundable for cancellations made the day of the event.

Still Have Questions? Talk to our Desk Staff

(801) 418-0266