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Group FAQ’s

[/fusion_title][fusion_accordion type=”” boxed_mode=”” border_size=”1″ border_color=”” background_color=”” hover_color=”” divider_line=”” title_font_size=”” icon_size=”” icon_color=”” icon_boxed_mode=”” icon_box_color=”” icon_alignment=”” toggle_hover_accent_color=”#e9c44f” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_toggle title=”Q: How do I make a reservation?” open=”no” class=”” id=””]

A: To make a reservation, please call our Front Desk Staff at (801) 418-0266. 

We require the following information to make a reservation:

• The time your group will arrive.
• Number of people in the group (rough estimate).
• Payment information for a deposit.
• Valid email address for contact and receipt purposes.

Please note: reservations must be made at least 24 hours in advance, 48 hours for groups of 20 or more.
Our evenings tend to fill up quickly. For best results, we recommend making reservations a week or two prior to the event. 

[fusion_button link=”tel:+18014180266″ text_transform=”” title=”” target=”_self” link_attributes=”” alignment=”right” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”medium” stretch=”default” icon=”fa-phone fas” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]CALL NOW[/fusion_button]

[/fusion_toggle][fusion_toggle title=”Q: Does everyone need a waiver?” open=”no” class=”” id=””]

A: Yes. Everyone entering the gym will need to have a waiver, including people who are only belaying or spectating.

All minors must have a waiver completed by their parent or legal guardian.

When you make a group reservation, we will email you a specific waiver link for your group. If you send that exact link to all participants, it will show you who in your group has completed a waiver. Waivers completed via a different method will not be shown in your email.

[/fusion_toggle][fusion_toggle title=”Q: What are the rules for belaying?” open=”no” class=”” id=””]

A: All participants 12yrs and older can get belay certified to belay for other participants who are also 12yrs of age or older.

Participants under the age of 12 must be belayed by someone who is 18yrs or older.

Participants wanting to belay must be certified by a Quarry staff member before belaying.

[/fusion_toggle][fusion_toggle title=”Q: Do I have to pay if I’m only going to belay?” open=”no” class=”” id=””]

A: If you are only belaying, we will only charge if you need to rent a harness.

[/fusion_toggle][fusion_toggle title=”Q: Are rentals included in the group rate?” open=”no” class=”” id=””]

A: No, rentals are not included with group rates. Here’s our rental pricing breakdown:

• Harness rental $3/person.
• Shoe rental $4/person.
• Harness/Shoe Combo rental $5/person.

[/fusion_toggle][fusion_toggle title=”Q: Do we have to wear climbing shoes?” open=”no” class=”” id=””]

A: No. We recommend climbing shoes for the best experience, but closed toe shoes are acceptable.

Sandals and Barefoot climbing are not permitted.  

[/fusion_toggle][fusion_toggle title=”Q: How long can our group stay for?” open=”no” class=”” id=””]

A: You are welcome to stay for as long as you’d like.

Note: after making a reservation, you should receive an email confirmation from our staff; the email gives a default end time, please ignore it.

[/fusion_toggle][fusion_toggle title=”Q: Do I need to make a reservation?” open=”no” class=”” id=””]

A: To qualify for our group rates, you must make a reservation.
Reservations help us ensure that we are properly staffed to accommodate your group, and give your group priority over other guests.

[/fusion_toggle][fusion_toggle title=”Q: Why do you require a deposit to book a group?” open=”no” class=”” id=””]

A: Often we have to schedule additional staff to help accommodate groups. Deposits help us to plan accordingly, and give your group priority over other customers coming into the gym.

Typically, we charge a $50 deposit for groups of 10–20 people and a $100 deposit for groups of 20+ people.
Your deposit will be credited back towards your purchase when your group arrives.

[/fusion_toggle][fusion_toggle title=”Q: Can we reserve the entire gym?” open=”no” class=”” id=””]

A: No. In fairness to our members, we like to keep the gym accessible to them at all times when we are open.
If your group requires special attention, please contact us and we’ll try our best to accommodate you (801) 418-0266.

[fusion_button link=”tel:+18014180266″ text_transform=”” title=”” target=”_self” link_attributes=”” alignment=”right” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”medium” stretch=”default” icon=”fa-phone fas” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]CALL NOW[/fusion_button]

[/fusion_toggle][fusion_toggle title=”Q: How do I cancel a group reservation?” open=”no” class=”” id=””]

A: To cancel or change the date of a group reservation, please give us a call (801) 418-0266.

Please note: deposits are not refundable for cancellations made the day of the event.

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