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COVID19 FAQ

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COVID-19 FAQ

[/fusion_title][fusion_accordion type=”” boxed_mode=”” border_size=”1″ border_color=”” background_color=”” hover_color=”” divider_line=”” title_font_size=”” icon_size=”” icon_color=”” icon_boxed_mode=”” icon_box_color=”” icon_alignment=”” toggle_hover_accent_color=”#e9c44f” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_toggle title=”Q: Do I have to wear a mask?” open=”no” class=”” id=””]

A: Yes. All participants must wear a mask while in the gym at ALL TIMES.

[/fusion_toggle][fusion_toggle title=”Q: Are you open to non-members?” open=”no” class=”” id=””]

A: Yes. Please see the Rules and Safety sections of our website for info about our altered operations during this time.

[/fusion_toggle][fusion_toggle title=”Q: How can I tell if I’m already belay certified at The Quarry?” open=”no” class=”” id=””]

A: If you are unsure of your belay certification status, contact us at 801-418-0266 and our staff will look up your account and inform you.

[fusion_button link=”tel:+18014180266″ text_transform=”” title=”” target=”_self” link_attributes=”” alignment=”right” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”medium” stretch=”default” icon=”fa-phone fas” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]CALL NOW[/fusion_button][/fusion_toggle][fusion_toggle title=”Q: What if I’m not belay certified, but I know how to belay?” open=”no” class=”” id=””]

A: If you already know how to belay, you can get certified by demonstrating to our staff  that you know how to belay. We require the PBUS (Pull, Break, Under, Slide) method of belaying to certify in the gym.

[/fusion_toggle][fusion_toggle title=”Q: Can I still rent climbing gear?” open=”no” class=”” id=””]

A: Yes. We are still offering equipment rentals.
⚠️PLEASE NOTE: WE ARE NOT ACCEPTING ANY CASH TRANSACTIONS AT THIS TIME UNTIL FURTHER NOTICE.⚠️

[/fusion_toggle][fusion_toggle title=”Q: How do I sign up for a climbing session?” open=”no” class=”” id=””]

A: You can sign up for a climbing session bellow or via the link on the current homepage of our website.

[fusion_button link=”https://app.rockgympro.com/b/?&bw=9ac7f5f09dc94f8db5362b4f3da56b5c” text_transform=”” title=”” target=”_blank” link_attributes=”” alignment=”right” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”custom” button_gradient_top_color=”#e9c44f” button_gradient_bottom_color=”#e9c44f” button_gradient_top_color_hover=”#ac6f28″ button_gradient_bottom_color_hover=”#ac6f28″ accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” size=”” stretch=”default” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” border_radius=””]Reserve a Session[/fusion_button]

[/fusion_toggle][fusion_toggle title=”Q: How do I cancel a climbing session?” open=”no” class=”” id=””]

A: Complete the online cancellation form using the button below, or call us at 801-418-0266

[fusion_button link=”tel:+18014180266″ text_transform=”” title=”” target=”_self” link_attributes=”” alignment=”right” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”medium” stretch=”default” icon=”fa-phone fas” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]CALL NOW[/fusion_button][fusion_button link=”https://app.rockgympro.com/b/?&bw=9ac7f5f09dc94f8db5362b4f3da56b5c” text_transform=”” title=”” target=”_blank” link_attributes=”” alignment=”right” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”custom” button_gradient_top_color=”#e9c44f” button_gradient_bottom_color=”#e9c44f” button_gradient_top_color_hover=”#ac6f28″ button_gradient_bottom_color_hover=”#ac6f28″ accent_color=”” accent_hover_color=”” type=”” bevel_color=”” border_width=”” size=”” stretch=”default” icon=”” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” border_radius=””]Cancel a Session[/fusion_button]

[/fusion_toggle][fusion_toggle title=”Q: How do I sign up for a membership?” open=”no” class=”” id=””]

A: To sign up for a membership, stop by the gym and our staff will assist you. If you are planning to climb when you sign up, we recommend scheduling a session via our website ahead of time. 
⚠️PLEASE NOTE: WE ARE NOT ACCEPTING ANY CASH TRANSACTIONS AT THIS TIME UNTIL FURTHER NOTICE.⚠️

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[/fusion_toggle][fusion_toggle title=”Q: Do members still get guest passes and Free Friend Friday?” open=”no” class=”” id=””]

A: To account for state social distancing mandates, we have had to limit our capacity. To permit more members the opportunity to climb, we have temporarily suspended Free Friend Friday. Guests using a member’s monthly buddy pass must climb standby.

[/fusion_toggle][fusion_toggle title=”Q: When will operations return to “normal”?” open=”no” class=”” id=””]

A: We wish we knew! In the current climate, there are too many unknowns, but we are basing our operations off of State guidelines and requirements. Follow us on Social Media or join our mailing list to stay up to date.

[/fusion_toggle][fusion_toggle title=”Q: How many sessions can I reserve per day?” open=”no” class=”” id=””]

A: In fairness to other customers, we are only allowing participants to reserve 1 session per day. However, if there are available spots, you can climb standby in other sessions the same day.

[/fusion_toggle][fusion_toggle title=”Q: Why are you limiting the number of people who can climb in a session or area of the gym?” open=”no” class=”” id=””]

A: To comply with state social distancing guidelines, we have limited the number of participants who can be in a session and area of the gym at a time: 60 participants per session—40 ppl for roped climbing and 20 ppl for bouldering.

[/fusion_toggle][fusion_toggle title=”Q: How does Standby climbing work?” open=”no” class=”” id=””]

A: Participants may choose to climb “standby”, which means they can wait until all members of a certain climbing session have already checked in, and check to see if there is additional capacity available.

  • For example: Sally already booked a time slot earlier in the day but really wants to climb later that night too. She can see in the online booking that there are 5 spots available in the 8pm – 9:50pm session. She can come to the gym and wait in the “standby” line, which will be on a first come first served basis. After all booked participants have been checked in, standby climbers will be checked in, in first come first served order.

[/fusion_toggle][fusion_toggle title=”Q: Do I have to pay if I’m only going to belay?” open=”no” class=”” id=””]

A: If we have room in the session, you can join the session as a standby participant without having to pay. If you book a session online, you will need to pay.

[/fusion_toggle][fusion_toggle title=”Q: Will you be holding Youth Summer Camps this year?” open=”no” class=”” id=””]

A: To comply with social distancing guidelines, we will not be holding any Summer Camps this year.

[/fusion_toggle][fusion_toggle title=”Q: Is the gear shop Mountain Works still open?” open=”no” class=”” id=””]

A: Yes. We are separate businesses so you will have to verify their hours of operation with them. Contact Mountain Works at: (801) 371-0223

[fusion_button link=”tel:+18013710223″ text_transform=”” title=”” target=”_self” link_attributes=”” alignment=”right” modal=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” color=”default” button_gradient_top_color=”” button_gradient_bottom_color=”” button_gradient_top_color_hover=”” button_gradient_bottom_color_hover=”” accent_color=”” accent_hover_color=”” type=”3d” bevel_color=”” border_width=”” border_radius=”” border_color=”” border_hover_color=”” size=”medium” stretch=”default” icon=”fa-phone fas” icon_position=”left” icon_divider=”no” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]CALL Mountain Works[/fusion_button]

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    Contact Us

    If you have any questions about our policies, your membership, or anything else please let us know.

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